We Are Compassionate

  • We care for our  staff, our clients and their carers
  • We are always respectful in our interactions
  • We empathise and seek to understand first

We are Open and Honest

  • We tell the truth
  • We communicate openly with staff and clients
  • We deliver feedback good or bad
  • We aim for no surprises

We are Accountable

  • We know our responsibilities and we meet them
  • We set goals and achieve them
  • We seek to solve rather than avoid problems

We strive to always do better

  • We challenge the status quo and seek improvements
  • We take compliance seriously
  • We confront complaints and incidents directly and look for learnings

We Listen

  • We listen carefully to the wishes and directions of our clients
  • We know our client’s objectives and do our best to help achieve them
  • We encourage/seek feedback