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General FAQs
The name Yellow Door captures our desire to ensure that you have a real option to stay at home regardless of your age or health condition. Yellow is the colour of empowerment and self-control and a door symbolises your home, a space where you feel safe and want to be, where ever that is.
Yes, Yellow Door is a registered provider under both the National Disability Insurance Scheme (NDIS) and the My Aged Care Home Care Package Scheme (HCP). As part of the registration requirements, Yellow Door is subject to periodic audits from independent third parties to test its compliance against the Aged Care Safety and Quality Commission and NDIS Commission Practice Standards. For more information on Yellow Door’s commitment to best practice governance, click here.
Yellow Door Care is a private home care provider committed to giving you all the support you need to stay in the comfort and safety of your own home.
Our Mission is to work with you to devise a care plan that manages the challenges and risks of remaining in your home while maintaining as much control over your lifestyle and choices as possible.
Our Team is managed and operated by registered nurses with decades of clinical experience. We take great pride in the training and support we give our personal care workers to ensure they have the right skills to fulfill your needs.
Personalised Service is our hallmark. We are local and understand the value of personalised service. Increasingly, we see large national aged and disability care providers entering the Adelaide market, which gives us an important point of differentiation for clients looking for the personal touch.
Proudly South Australian – Yellow Door is a values-based, proudly South Australian family-operated home care provider, offering support for people in Adelaide and surrounding areas.
Click here to see more about Yellow Door
Our trained Nursing Care Coordinators come to your home, or visit you in hospital to do a free nursing assessment to evaluate your needs. After carefully listening to your needs and priorities, a Care Plan is then constructed. Care Plans are discussed at our weekly clinical meetings. Depending on your needs, your care may best be provided by a Personal Care Assistant (PCA), Enrolled Nurse or Registered Nurse (or any combination of these).
Absolutely. We are a very multicultural group of people. Many of our staff speak different languages and have a good understanding of various cultural requirements.
Absolutely. If an aged care facility is your home then we are able to liaise with the caring team you already have supporting you. To compliment their care, we offer “day out” packages if you need to go to a family outing or other event outside your home. Our carers will give you their undivided attention
Refer to our blog post ‘Should I stay at home or go to an Aged Care Residential Facility?’
Refer to our blog post ‘Please explain the Income Test Fee to me!’
Refer to our blog post ‘How to choose a home care package provider?’
Refer to our blog post ‘Care Management and Package Management Fees Explained’
Refer to our blog post ‘What is an Advance Care Directive?’
It is vital to ask your potential Home Care Package provider how their staff are screened and trained. Do they have National Police Clearances? Do they have a NDIS worker check? How many reference checks are completed before they are employed? Does the provider offer ongoing training and professional development? Yellow Door has a strict and rigorous recruitment process and ongoing training program to ensure you receive safe and quality care. Check out our Quality Assurance page to provide more detail and answers to your questions.
Yellow Door has its own employees to deliver your home care services. With over 100 care staff delivering over 2000 hours of care per week, we have the right staff for you. Many Home Care Package providers use agency staff and contractors to deliver care services to their clients. If you decide to choose a provider with this model of care, it is important to ask what safeguards the provider has in place to ensure the quality of the care that is provided. We also recommend asking how the agency workers and contractors have been screened and trained.
If you’re considering Home Care Providers, it is critical to keep these questions in mind to make sure you’re choosing a Home Care Package provider that’s the right fit for you.
Yes. We’re really happy when you find a worker that you click with and encourage you to let us know if you’d like a specific team member to visit you regularly. We will do our best to make sure we schedule them in with you, however at times it may not be possible if there has to be a last-minute change to your service date or time. We will always let you know in advance if someone different to usual will be visiting you.
What if I want to change, alter or cancel a visit from my Yellow Door care worker. How do I do that?
Easy! Just email [email protected] or use your client portal on your App to change, alter or cancel your care worker. You can always call our Care Coordinator team if you prefer. Just make sure to give two business days’ notice to avoid a cancellation fee.
The cost of help at home services varies from person to person, depending on what services you are receiving, and your own personal financial situation. The Government may contribute toward your care costs, and you may be asked to contribute towards them too if you can afford it. My Aged Care provides an overview of the costs involved on their website, and we also publish our fees for Home Care Packages our website.
Use our free budgeting tool on our website to give you an exact breakdown of the costs.
