Stay Supported at Home — A New Way, Still by Yellow Door
From 1 November 2025, a major aged-care reform marks a new chapter. The Australian Government’s Support at Home program replaces the Home Care Packages (HCP) and Short-Term Restorative Care (STRC) programs. At Yellow Door Care, we’re here to help you navigate these changes — because your home, your independence, and your peace of mind still matter the most.
What Is the Support at Home Program?
What’s changing: The Support at Home program simplifies in-home aged care by replacing HCP and STRC with a single, more flexible, needs-based system. Find out more here.
Why it matters: It’s designed so older Australians can stay in their homes longer, with supports scaled to what actually matters to them — health, daily living, connection, and safety. Find out more here.
Who runs it: The Department of Health, Disability and Ageing leads the program, with the Aged Care Quality & Safety Commission overseeing provider accountability. Find out more here.
Why This Reform Matters — And How Yellow Door Makes It Work for You
Simplicity + flexibility: Rather than juggling different programs, there’s now one integrated system tailored to your current needs.
More control: You’ll work with us to set up a plan that reflects your goals, whether health, social connection, or daily living.
Better access to tools: With the AT-HM scheme, you can get help for home modifications to keep you safe and comfortable.
Support for change: If you have a health setback or end-of-life care needs, the pathways built into the system adapt to support you.
Accountability and quality: Under the new Aged Care Act 2024 and updated Quality Standards, your rights and well-being are central.
For our full schedule of fees and charges, please contact us!
Three Pathways That Support Life’s Changing Circumstances
The Support at Home program also includes three specialised pathways designed to support you through short-term or significant life changes:
Understanding Home Care Package Levels and Support at Home Classifications
As the aged-care system transitions, it’s helpful to understand how the old Home Care Package (HCP) levels compare with the new Support at Home classifications. Both systems are designed around one idea — matching support to your individual needs — but the new program offers more flexibility and eight classification levels instead of four.
Your level or classification is based on your assessed care needs, from lighter day-to-day support through to more complex or ongoing care.
At Yellow Door Care, we continue to support clients across all Home Care Package levels and every Support at Home classification. Whether you’re transitioning from an existing package or joining the new program for the first time, we’ll help you understand what your level means, how your budget works, and how to shape a plan that truly fits your life. From personal care and home help to allied health, transport, and social connection, we’ll make sure you have access to the services you need — delivered with the same trusted Yellow Door approach.
Home Care Packages
| Level | Annual Budget* |
|---|---|
| Level 1 | $10,986 |
| Level 2 | $19,319 |
| Level 3 | $42,055 |
| Level 4 | $63,758 |
* indicates approximate values.
Support at Home
| Classification | Annual Budget* |
|---|---|
| Classification 1 | $10,697.72 |
| Classification 2 | $15,981.68 |
| Classification 3 | $21,919.77 |
| Classification 4 | $29,545.33 |
| Classification 5 | $39,535.04 |
| Classification 6 | $47,957.41 |
| Classification 7 | $58,122.13 |
| Classification 8 | $77,709.00 |
* indicates approximate values.
What It Means for Your Costs
- Contribution model changes: Under Support at Home, you pay only for the services you receive. There is no more package management fee.
- How contributions are calculated: Your contribution depends on the type of support:
- Clinical support: fully funded by the government.
- Independence supports and everyday living services: co-contribution based on means (your financial situation).
- “No worse off” guarantee: If you were already on a Home Care Package approved on or before 12 September 2024, you’re protected under the “no worse off” rule — you’ll pay the same or less contributions under Support at Home.
- Transparency: You’ll receive statements each month detailing how your budget was used, services received, and your contributions.
How to Get Started
To receive Support at Home, you need to apply for an assessment with My Aged Care. We can help you through the assessment process for free – simply book a complimentary care consultation with one of our coordinators.
With low fees, high quality care professionals, 24-hour support and dedicated care coordination, Yellow Door offers excellent value for Support at Home recipients.
For more reasons why to choose Yellow Door Care to manage you package click here.
Yellow Door Care FAQs
If you’ve still got questions, we might be able to answer them here. If not please don’t hesitate to contact us today!
